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Help and FAQs

Get In Touch
how can i talk to you on live chat
Can i speak to someone on the phone?
How do I get in contact out of hours?
How do i get in touch about a trade order
My Order
Where is my Order?
I haven’t received an order confirmation email
I haven't received all my order
Can I get my order quicker?
How can I track the progress of my order?
Product Enquiries
What is your Warranty?
Can we adjust the lighting when we fit it?
Can we use LED bulbs in your lighting?
Can I adjust the furniture?
Can I request a fabric sample?
Do I have to buy pairs of chairs? Or can I purchase them individually?
Are most of your furniture assembled?
Can you assemble?
Where are ROOBBA’s products manufactured?
Will my furniture fit?
Do you have variation of colours for the same product?
What are the dimensions of a product?
Do I need a left or right hand corner sofa?
Do you do Dining Table and Chair sets?
How do I shop your lifestyle images (Shop By Room and Which ROO are You?)
What do the sofa dimensions refer to?
What precautions are being taken in light of COV19?
My Account
How do I access and manage my account?
Why has my payment failed?
How can I talk to you on Live Chat?
How do I change my personal details?
Payment & Discounts
How do I use my promo code?
Are my card details secure?
How can I pay for my order?
Returns & Refunds
I would like to return my order.
If I want to return my item, how much are the collection fees?
How will you refund me?
My item has been delivered damaged/faulty
Trade Enquiries
How can I create a Trade Account?
Do you offer Trade Discounts?