Roobba Icon Logo

Help and FAQs

Get In Touch
how can i talk to you on live chat
Can i speak to someone on the phone?
How do I get in contact out of hours?
How do i get in touch about a trade order
My Order
Where is my Order?
I haven’t received an order confirmation email
Can I get my order quicker?
Product Enquiries
What is your Warranty?
Can we adjust the lighting when we fit it?
Can we use LED bulbs in your lighting?
Can I adjust the furniture?
Can I request a fabric sample?
Do I have to buy pairs of chairs? Or can I purchase them individually?
Are most of your furniture assembled?
Where are ROOBBA’s products manufactured?
Will my furniture fit?
Do you have variation of colours for the same product?
What are the dimensions of a product?
Do I need a left or right hand corner sofa?
Do you do Dining Table and Chair sets?
What do the sofa dimensions refer to?
How fast is delivery?
How can I change my delivery address?
Will all my items be delivered at the same time?
Can I provide additional delivery instructions?
Can I track my order?
How can I contact your delivery company?
How do I know when my delivery will arrive?
What are your delivery charges?
How will my item(s) be delivered?
Where do you ship to?
Do you deliver to the Channel Islands or Ireland?
Will the delivery partners dismantle and remove my old furniture?
What does 'dispatched in' mean on the product page?
My Account
How do I access and manage my account?
Why has my payment failed?
How do I change my personal details?
Payment & Discounts
How do I use my promo code?
Are my card details secure?
How can I pay for my order?
Returns & Refunds
I would like to return my order.
If I want to return my item, how much are the collection fees?
Can I cancel my order?
How will you refund me?
My item has been delivered damaged/faulty
Trade Enquiries
How can I create a Trade Account?
Do you offer Trade Discounts?